If you’ve noticed a sudden drop in the number of reviews on your Google Business Profile (GBP), you’re not alone. Many business owners have been asking the same question: “Where did my Google reviews go?” Rest assured, your reviews are probably not gone—there’s currently a known issue affecting review counts on Google profiles.
What’s Happening with Google Reviews?
Google recently acknowledged a display issue that causes some business profiles to show lower review counts than what’s actually there. The reviews themselves have not been deleted or lost. It’s simply a visual bug, and Google is actively working to restore accurate review counts across all profiles.
According to Google’s official update:
“We’re aware of an issue affecting some Google Business Profiles, causing profiles to show lower-than-actual review counts due to a display issue. The reviews themselves have not actually been removed. We’re working hard to resolve this and restore accurate review counts.”
This means your hard-earned reviews, which play a crucial role in building trust and credibility with customers, are safe and will be displayed correctly soon.
Reasons Reviews May Disappear (Unrelated to the Current Issue)
Although this is a known bug, it’s important to note that reviews may also be removed for other reasons, such as policy violations. Google regularly filters out reviews that may be flagged as spam, inappropriate, or fake. Common reasons for legitimate reviews being removed include:
- Reviews containing offensive language or inappropriate content
- Reviews suspected of being fake or manipulated
- Reviews violating Google’s Review Policy Guidelines
If you believe a missing review was incorrectly flagged, you can refer to Google’s Help Center article for more information on next steps.
How to Reassure Your Customers
If customers bring up concerns about missing reviews, here’s how you can respond:
- Acknowledge the situation: Let them know you’re aware of the issue and that Google is working to resolve it.
- Reinforce the importance of their feedback: Emphasize that their reviews are still valuable and appreciated.
Keep them updated: You can share Google’s latest updates about this issue with your customers to provide transparency.
Patience Is Key
Google is committed to resolving this issue as quickly as possible. In the meantime, continue to encourage your customers to leave reviews and share their experiences. Once the display bug is resolved, your full review count should reflect accurately again.
Remember, your business’s reputation isn’t solely built on review numbers—it’s reinforced by the quality of your services and customer interactions. Keep delivering great experiences, and your reviews will speak for themselves.
Stay Updated
We’ll continue to monitor this situation and share any updates as they become available. For now, rest assured that your reviews are safe and will soon be displayed correctly once Google resolves the issue.